(830) 885-5999

 No Overseas Shipping.

 Hill Country Corner offers the following Returns Policy: A return authorization number RMA must be obtained from us prior to returning your order. shipping and handling fees are not refundable. Defective items are eligible for return within 3 weeks from invoice day. after 3 weeks you need to contact the manufacturer. All resalable products returned will be credited at the sale price minus 20% restocking fee.

 Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RA number issued by Hill Country Corner.biz and Ma & Pa's Rentals (888) 802-9483 or when the product manufactures or distributors return policies supersede ours.

 Shipping Policy:

Hill Country Corner.biz and Ma & Pa's Rentals does not ship on Saturday or Sunday. Due to shipping restrictions we cannot deliver to P.O. Boxes. Standard shipping takes 7 to 10 business days.

PROCESSING TIME
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

NOTE - We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependant on the policies of the bank that issued your card and ranges from 1 to 7 business days.

Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout  the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

 
Policy On Defective and Damaged Products:  

All defective products will be handled by the manufacturer under the terms of their product warranty. Hill Country Corner.biz and Ma & Pa's Rentals will not replace or exchange defective products that fall under the manufacturer's warranty coverage. Refer to the owner's manual for instructions on how to contact the manufacturer regarding product defects.  For damaged merchandise, please contact our Customer Service and the Carrier within 48 Hours of Receipt of merchandise.  Due to carrier policy compliance, any damage or loss must be reported immediately to BOTH our Customer Service & the Carrier.  After this time, it will be the customer's responsibility to file the damage/loss claim.  Hill Country Corner.biz and Ma & Pa's Rentals is not responsible for any damages after the 48 hour period is over.